Organizational
Competencies
(Professional Development
Certificate Program)
The competencies that apply are listed within the applicable course descriptions, which can be viewed when registering for a training class. To register, click On-line Registration.
Note: Below is a sampling of course offerings available
(subject to change) from HR's Office of Training and Development.
Understanding the
processes and events that occur when the organization
evolves.
Topic areas can include:
Change Management
Managing People During Change
Stages of Transition
|
|
Understanding how to look at situations from different
perspectives.
Topic areas can include:
Collaboration
Innovative Thinking
Creative Problem Solving
Developing a Creative Environment
|
|
Meeting and exceeding the
needs of the organization's customers.
Topic areas can include:
Active Listening Skills
Telephone Skills
Stress Management
Service Recovery
Working with Difficult People
Developing a Customer Service Culture
Internal and External Customers
|
|
Understanding the value of a workforce that reflects
the variety and multiculturalism in today's society.
Topic areas can include:
Identifying and Dealing with Stereotypes
Cultural and Workplace Diversity
Understanding Cultural Forms
Creating a Comfortable Work Environment
|
|
Understanding how staff manage themselves
and how they interact with others.
Topic areas can include:
Goal Setting
Delegation
Communication
Conflict Resolution
Time Management
Project Management
|
|
Understanding how to utilize specific skills to
motivate a group to achieve organizational goals.
Topic areas can include:
Coaching
Strategic Planning
Motivation and Empowerment
Reward and Recognition
|
|
Understanding the mission,
vision, culture and values of the organization.
Topic areas can include:
Vision
Mission and Goals
Strategic Planning
Organizational Process
Recognition Program
|
|
Using continuous quality improvement processes to
stay competitive, productive, and focused.
Topic areas can include:
Critical Thinking
Benchmarking
Business Process Re-design
Measuring and Monitoring Customer
Satisfaction
|
|
Understanding the
processes that help develop and maintain an effective
staff.
Topic areas can include:
Team Dynamics
Facilitation
Consensus Building
Problem Solving
Conflict Resolution |
|
Understanding the following:
- Various technical resources available
and how they can be applied to increase efficiency and productivity;
- Important policy issues and their application to the work place;
and
- Financial matters as they relate to departmental and/or organizational effectiveness.
Topic areas can include:
EEO/AA Policies and Procedures
Fiscal Reporting
Human Resource Management and Policies
Labor Management
Measurement/Assessment
OSHA (Safety) Regulations
PC Applications
|
|
T&D
Home | Departmental
Services | Employee
Services | Consulting
Professional
Certificate Program | Forms
Return to Top of Page
